TERMS AND CONDITIONS
Costa Insider SL reserves the right to amend and update these Terms and Conditions at any time giving notice of when changed terms are posted on the Torrevieja Translators website via our Facebook Page at https://www.facebook.com/torreviejatranslators/.
1. Commencement and Termination
This Agreement shall come into force upon your acceptance as a Client of Torrevieja Translators and shall remain in effect until terminated.
The Client is entitled to terminate this Agreement with immediate effect at any time.
Costa Insider SL is entitled to terminate this Agreement and/or suspend Clients from the Torrevieja Translators service at any time, giving reasonable notice where possible.
Clients will make payments to Costa Insider SL either via bank card with prior notice (before the service is undertaken) or in cash on the day the service is delivered.
All services must have a deposit of 10 € paid in advance unless otherwise agreed such as emergency appointments that are booked last minute.
The Client will be given a quote for our services, please note that if you are outside of our service area or you require us to go collect documents on your behalf an additional fee may be applied but you will be told about this in advance.
If you have booked us to attend an appointment, but no translator is needed, you will still be liable to pay our minimum call out fee of 25 €.
3. Clients Duty
The Client understands that when they are booking us for in-person translation that they are booking us by the hour. We will attend your appointment at the given time aiming to arrive 10 mins in advance in most cases. Your hourly rate starts from when we arrive until we are dismissed. Please note that you should try your best to estimate how long we will be needed as we will most likely have other appointments that day. If transport by the translator is requested and agreed, your hourly rate starts from when your picked up until you are dropped off, please note clients living outside our service area will be charged an out of area fee to cover the cost and time to get to them and return to normal service area, this will be discussed and agreed in advance.
Client will provide original and valid documents, so we can perform the job we have been asked to carry out. If documents required for appointments are incorrect or not acceptable, we carry no responsibility. The client understands that if changes occur by authorities that require us to cancel or rebook, Costa Insider SL won’t be held responsible due to 3rd party actions. Costa Insider SL do not offer discounts to clients if we or they have to return to the same appointment due to circumstances outside of our control.
Clients shall attend appointments they have requested and if a client fails to attend an appointment, they may be subject to a ban from our service or alternatively asked to pay in full before we will undertake any more work on behalf of the Client.
None attendance or last-minute cancelations by the Client will incur a loss of any deposits paid. The Client can cancel an appointment up to 72 hours in advance without losing the deposit and reschedule for another time/date.
The Client shall keep Costa Insider SL indemnified against any claims for damages or other claims for compensation arising from the use of the Torrevieja Translator service or any incorrect information given to Costa Insider SL by the Client.
5. Liability Limits
COSTA INSDER SL TOTAL LIABILITY TO THE CLIENT INCLUDING IN CONTRACT AND TORT (INCLUDING THE TORT OF NEGLIGENCE) SHALL NOT EXCEED 5 TIMES THE FEES OR 200,00 € (TWO HUNDRED EUROS) WHATEVER IS LESSER.
6. Client Information
The Client consents to Costa Insider SL being given access to private and confidential information about the client while performing tasks for the Client.
Costa Insider SL may contact the Client by email, text message, telephone or post for feedback relating to the service including any ways in which the service might be improved.
7. Applicable Law
This Agreement is subject to the laws of Spain and shall be subject to the non-exclusive jurisdiction of the Spanish courts.
If any dispute arises out of this Agreement the Parties will attempt to settle it by a mediation procedure as the parties may agree in writing.